What does 'labor intensive' mean in the context of hospitality?

What does 'labor intensive' mean in the context of hospitality?

• A. It involves a high level of advanced technology
• B. It relies heavily on employees to operate
• C. It is focused on customer automation
• D. It minimizes employee involvement

Answer: (B)

In the context of hospitality, 'labor intensive' refers to operations and services that require a significant number of employees to perform tasks and deliver services. This means that hospitality businesses, such as hotels, restaurants, and resorts, rely heavily on staff to provide personalized service, maintain facilities, and manage day-to-day activities. The nature of the industry demands a personal touch, making employee engagement vital to guest satisfaction and overall service quality. Labor-intensive operations involve tasks such as customer service, housekeeping, food preparation, and event management, where human interaction enhances the guest experience. This concept highlights the importance of human resources in fulfilling the service-oriented goals of the hospitality sector. Therefore, the focus on employee involvement aligns directly with the nature of hospitality, which thrives on maintaining high levels of service and customer care through a strong workforce.

In the context of hospitality, 'labor intensive' refers to operations and services that require a significant number of employees to perform tasks and deliver services. This means that hospitality businesses, such as hotels, restaurants, and resorts, rely heavily on staff to provide personalized service, maintain facilities, and manage day-to-day activities. The nature of the industry demands a personal touch, making employee engagement vital to guest satisfaction and overall service quality.

Labor-intensive operations involve tasks such as customer service, housekeeping, food preparation, and event management, where human interaction enhances the guest experience. This concept highlights the importance of human resources in fulfilling the service-oriented goals of the hospitality sector. Therefore, the focus on employee involvement aligns directly with the nature of hospitality, which thrives on maintaining high levels of service and customer care through a strong workforce.